Amazon Connect vs Microcall

Overview

Amazon Connect

Stacks63

Followers128

Votes0

Microcall

Stacks0

Followers0

Votes0

Microcall vs Amazon Connect: What are the differences?

What is Microcall? Call accounting software solution. It is software that captures call data from any voice platform, stores the data in an SQL database and provides unlimited reporting that improve the management of your voice traffic, allocate telecom costs, detect potential toll fraud, increase employee productivity and ultimately reduce expenses.

What is Amazon Connect? Simple to use, cloud-based contact center. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.

Microcall and Amazon Connect belong to "Call Center Management" category of the tech stack.

Some of the features offered by Microcall are:

Active Directory Interface
Call Accounting
Instant Toll Fraud notification

On the other hand, Amazon Connect provides the following key features:

Easy to set up and manage
Scalable and elastic
Pay as you go

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Detailed Comparison

Amazon Connect	Microcall
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.	It is software that captures call data from any voice platform, stores the data in an SQL database and provides unlimited reporting that improve the management of your voice traffic, allocate telecom costs, detect potential toll fraud, increase employee productivity and ultimately reduce expenses.
Easy to set up and manage;Scalable and elastic;Pay as you go;Open platform	Active Directory Interface; Call Accounting; Instant Toll Fraud notification; Browser-based Telephone Directory
Statistics
Stacks 63	Stacks 0
Followers 128	Followers 0
Votes 0	Votes 0

What are some alternatives to Amazon Connect, Microcall?

Zustand

Small, fast and scaleable bearbones state-management solution. Has a comfy api based on hooks, that isn't boilerplatey or opinionated, but still just enough to be explicit and flux-like.

Statsbot

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digna

Is the game-changing European modern data quality platform that effortlessly uncovers anomalies and errors in your data with Artificial Intelligence.

Open Web Analytics

It is open source web analytics software that you can use to track and analyze how people use your websites and applications. It provides website owners and developers with easy ways to add web analytics to their sites using simple Javascript, PHP, or REST based APIs.

Genesys

It is a tool that provides its users with improved call management, enhanced call routing capabilities to the right resources, and faster resolution of calls.

Talkdesk

Easy-to-use, cloud-based call center software that helps growing businesses provide excellent customer service. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required.

Cisco Unified Communications Manager

Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.

Heybooster

It gives data-driven insight to empower marketing teams of e-commerce businesses. Connect your google analytics and get first insights.

Oktell

It is a contact center automation platform . It will help organize the workplaces of agents, supervisors, auditors, contact center administrators and will become an indispensable tool for inbound and outbound campaigns.