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Accelo vs OTRS: What are the differences?
What is Accelo? The Operations Automation System for Your Service Business. It is the most complete Service Operations Automation solution on the market. Stop using cumbersome tools that don’t integrate to run each part of your service business. Switch to it and experience a fresh way to run your entire business, service, and client operations with one cloud-based app. It lets you manage and automate mission-critical business tasks so you can focus on more important things.
What is OTRS? Simple Service Management. OTRS is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
Accelo and OTRS belong to "Issue Tracking" category of the tech stack.
OTRS is an open source tool with 597 GitHub stars and 385 GitHub forks. Here's a link to OTRS's open source repository on GitHub.