ZenTao vs OTRS Community Edition: What are the differences?

What is ZenTao? An open source project management software, a scrum tool, and an agile tool all rolled into one. You can effortlessly stay on top of your product development, create and delegate tasks, test your software, customize, store and secure your documents and more.

What is OTRS Community Edition? A web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

ZenTao and OTRS Community Edition can be categorized as "Issue Tracking" tools.

Some of the features offered by ZenTao are:

• Product Management
• Sprint Management
• QA Management

On the other hand, OTRS Community Edition provides the following key features:

• Support for MIME emails with attachments
• Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching)
• Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution

ZenTao and OTRS Community Edition are both open source tools. It seems that OTRS Community Edition with 670 GitHub stars and 416 forks on GitHub has more adoption than ZenTao with 577 GitHub stars and 174 GitHub forks.