Workfront vs OTRS Community Edition: What are the differences?

Workfront: A platform for enterprise work management. It allows user to manage projects in one place. It helps marketing, IT, & enterprise teams conquer chaos by improving productivity, collaboration, and visibility; OTRS Community Edition: A web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

Workfront and OTRS Community Edition are primarily classified as "Cloud Task Management" and "Issue Tracking" tools respectively.

Some of the features offered by Workfront are:

• Project and Portfolio Management
• Resource Management
• Capacity Planning

On the other hand, OTRS Community Edition provides the following key features:

• Support for MIME emails with attachments
• Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching)
• Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution

OTRS Community Edition is an open source tool with 670 GitHub stars and 416 GitHub forks. Here's a link to OTRS Community Edition's open source repository on GitHub.