Lookback vs UserTesting: What are the differences?

Developers describe Lookback as "Collect, understand and share user experiences". Lookback helps you collect, understand and share user experiences. On the other hand, UserTesting is detailed as "Get videos of real people speaking their thoughts as they use your website or mobile app". UserTesting provides on-demand usability testing. You create the test and we’ll get the testers. We let you “look over the shoulder” of your target audience while they use your website, so you can see and hear where users get stuck and why they leave.

Lookback can be classified as a tool in the "Mobile Video Monitoring" category, while UserTesting is grouped under "User Feedback as a Service".

Some of the features offered by Lookback are:

• Record remotely and without equipment
• Record in up to 60fps
• Record the screen, touches, voice and face of your test users

On the other hand, UserTesting provides the following key features:

• Video of the True User Experience
• Clips, Notes, & Sharing
• Detailed metrics