Bugzilla vs OTRS Community Edition

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Bugzilla

85
120
+ 1
6
OTRS Community Edition

9
11
+ 1
0
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Bugzilla vs OTRS Community Edition: What are the differences?

What is Bugzilla? Server software designed to help you manage software development. Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.

What is OTRS Community Edition? A web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

Bugzilla and OTRS Community Edition can be primarily classified as "Issue Tracking" tools.

Some of the features offered by Bugzilla are:

  • Optimized database structure for increased performance and scalability
  • Excellent security to protect confidentiality
  • Advanced query tool that can remember your searches

On the other hand, OTRS Community Edition provides the following key features:

  • Support for MIME emails with attachments
  • Automatic conversion of HTML into plain text messages (increased security for sensitive content and enables faster searching)
  • Incoming mail can be filtered and pre-processed with complex rules, e.g. for spam messages or Queue distribution

OTRS Community Edition is an open source tool with 670 GitHub stars and 416 GitHub forks. Here's a link to OTRS Community Edition's open source repository on GitHub.

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Pros of Bugzilla
Pros of OTRS Community Edition
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    Open source
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    - No public GitHub repository available -

    What is Bugzilla?

    Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being "free", Bugzilla has many features its expensive counterparts lack.

    What is OTRS Community Edition?

    It is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

    Need advice about which tool to choose?Ask the StackShare community!

    Jobs that mention Bugzilla and OTRS Community Edition as a desired skillset
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    Malaysia Wilayah Persekutuan Kuala Lumpur Kuala Lumpur
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    What companies use Bugzilla?
    What companies use OTRS Community Edition?
    See which teams inside your own company are using Bugzilla or OTRS Community Edition.
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    What tools integrate with Bugzilla?
    What tools integrate with OTRS Community Edition?
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      What are some alternatives to Bugzilla and OTRS Community Edition?
      Jira
      Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
      Redmine
      Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database.
      FogBugz
      FogBugz tracks bugs, issues, and customer support tickets through every stage of the development process. We built it to be quick and easy to use, so that your developers will actually use it. Over 20,000 teams from the world's best software companies use FogBugz because it keeps their developers productive and happy.
      GitLab
      GitLab offers git repository management, code reviews, issue tracking, activity feeds and wikis. Enterprises install GitLab on-premise and connect it with LDAP and Active Directory servers for secure authentication and authorization. A single GitLab server can handle more than 25,000 users but it is also possible to create a high availability setup with multiple active servers.
      Mantis
      It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively.
      See all alternatives