What is Genesys PureCloud?
It is the next-generation, all-in-one cloud contact center solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communicationsvoice, chat, email, text message and more.
Genesys PureCloud is a tool in the Contact Management category of a tech stack.
Who uses Genesys PureCloud?
13 developers on StackShare have stated that they use Genesys PureCloud.
Genesys PureCloud's Features
- Easy to deploy, Easy to use
- Customer Engagement
- Customer Experience
- Customer Satisfaction
- Customer Service
- Help Desk
- Predictive Dialer
Genesys PureCloud Alternatives & Comparisons
What are some alternatives to Genesys PureCloud?
The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics – no specialized skills required.
CloudSponge is a Contact Picker for all major address books. It allows your users to share their address books without ever needing to remember, type, or upload emails manually
It is an app that makes it fast and easy to add a new contact or look up an existing one. It works on both the iPhone and iPad, and it’s simple enough to use that it may actually make you want to manage your contacts.