Learn Git with Bitbucket Cloud

954
Atlassian
Atlassian is a software company that provides innovative enterprise software solutions to a number of organizations. Originally founded in 2002 in Sydney, Australia, the company has quickly grown to establish a global presence with over 20,000 customers in over 134 countries.

Create a Git repository / Copy your Git repository and add files / Pull changes from your Git repository on Bitbucket Cloud / Use a Git branch to merge a file

Objective

Learn the basics of Git with this space themed tutorial.

Mission Brief

Your mission is to learn the ropes of Git by completing the tutorial and tracking down all your team's space stations. Commands covered in this tutorial:

  • git clone, git config, git add, git status, git commit, git push, git pull, git branch, git checkout, and git merge

Create a Git repository

As our new Bitbucket space station administrator, you need to be organized. When you make files for your space station, you’ll want to keep them in one place and shareable with teammates, no matter where they are in the universe. With Bitbucket, that means adding everything to a repository. Let’s create one!

  • Some fun facts about repositories
    • You have access to all files in your local repository, whether you are working on one file or multiple files.
    • You can view public repositories without a Bitbucket account if you have the URL for that repository.
    • Each repository belongs to a user account or a team. In the case of a user account, that user owns the repository. + In the case of a team, that team owns it.
    • The repository owner is the only person who can delete the repository. If the repository belongs to a team, an admin can delete the repository.
    • A code project can consist of multiple repositories across multiple accounts but can also be a single repository from a single account.
    • Each repository has a 2 GB size limit, but we recommend keeping your repository no larger than 1 GB.

Step 1.
Create the repository

Initially, the repository you create in Bitbucket is going to be empty without any code in it. That's okay because you will start adding some files to it soon. This Bitbucket repository will be the central repository for your files, which means that others can access that repository if you give them permission. After creating a repository, you'll copy a version to your local system—that way you can update it from one repo, then transfer those changes to the other.

Do the following to create your repository:

  1. From Bitbucket, click the + icon in the global sidebar and select Repository.

    Bitbucket displays the Create a new repository page. Take some time to review the dialog's contents. With the exception of the Repository type, everything you enter on this page you can later change.

  2. Enter BitbucketStationLocations for the Name field. Bitbucket uses this Name in the URL of the repository. For example, if the user the_best has a repository called awesome_repo, the URL for that repository would be https://bitbucket.org/the_best/awesome_repo.

  3. For Access level, leave the This is a private repository box checked. A private repository is only visible to you and those you give access to. If this box is unchecked, everyone can see your repository.

  4. Pick Git for the Repository type. Keep in mind that you can't change the repository type after you click Create repository.

  5. Click Create repository. Bitbucket creates your repository and displays its Overview page.

Step 2. Explore your new repository

Take some time to explore the repository you have just created. You should be on the repository's Overview page:

Click + from the global sidebar for common actions for a repository. Click items in the navigation sidebar to see what's behind each one, including Settings to update repository details and other settings. To view the shortcuts available to navigate these items, press the ? key on your keyboard.

When you click the Commits option in the sidebar, you find that you have no commits because you have not created any content for your repository. Your repository is private and you have not invited anyone to the repository, so the only person who can create or edit the repository's content right now is you, the repository owner.

Copy your Git repository and add files

Now that you have a place to add and share your space station files, you need a way to get to it from your local system. To set that up, you want to copy the Bitbucket repository to your system. Git refers to copying a repository as "cloning" it. When you clone a repository, you create a connection between the Bitbucket server (which Git knows as origin) and your local system.

Step 1. Clone your repository to your local system

Open a browser and a terminal window from your desktop. After opening the terminal window, do the following:

  1. Navigate to your home (~) directory.

      $ cd ~
    

    As you use Bitbucket more, you will probably work in multiple repositories. For that reason, it's a good idea to create a directory to contain all those repositories.

  2. Create a directory to contain your repositories.

    $ mkdir repos
    
  3. From the terminal, update the directory you want to work in to your new repos directory.

    $ cd ~/repos
    
  4. From Bitbucket, go to your BitbucketStationLocations repository.

  5. Click the + icon in the global sidebar and select Clone this repository. Bitbucket displays a pop-up clone dialog. By default, the clone dialog sets the protocol to HTTPS or SSH, depending on your settings. For the purposes of this tutorial, don't change your default protocol.

  6. Copy the highlighted clone command.

  7. From your terminal window, paste the command you copied from Bitbucket and press Return.

  8. Enter your Bitbucket password when the terminal asks for it. If you created an account by linking to Google, use your password for that account.

    • If you experience a Windows password error:

      • In some versions of Microsoft Windows operating system and Git you might see an error similar to the one in the following example. Windows clone password error example

          $ git clone
            https://emmap1@bitbucket.org/emmap1/bitbucketstationlocations.git
            Cloning into 'bitbucketspacestation'...
            fatal: could not read
            Password for 'https://emmap1@bitbucket.org': No such file or directory
        
      • If you get this error, enter the following at the command line:

            $ git config --global core.askpass
        
      • Then go back to step 4 and repeat the clone process. The bash agent should now prompt you for your password. You should only have to do this once.

      At this point, your terminal window should look similar to this:

        $ cd ~/repos
        $ git clone https://emmap1@bitbucket.org/emmap1/bitbucketstationlocations.git
          Cloning into 'bitbucketstationlocations'...
          Password
          warning: You appear to have cloned an empty repository.
      

      You already knew that your repository was empty right? Remember that you have added no source files to it yet.

  9. List the contents of your repos directory and you should see your bitbucketstationlocations directory in it.

      $ ls
    

Congratulations! You've cloned your repository to your local system.

Step 2. Add a file to your local repository and put it on Bitbucket

With the repository on your local system, it's time to get to work. You want to start keeping track of all your space station locations. To do so, let's create a file about all your locations.

  • Go to your terminal window and navigate to the top level of your local repository.

      $ cd ~/repos/bitbucketstationlocations/
    
  • Enter the following line into your terminal window to create a new file with content.

      $ echo "Earth's Moon" >> locations.txt
    

    If the command line doesn't return anything, it means you created the file correctly!

  • Get the status of your local repository. The git status command tells you about how your project is progressing in comparison to your Bitbucket repository. At this point, Git is aware that you created a new file, and you'll see something like this:

      $ git status
      On branch master
      Initial commit
      Untracked files:
      (use "git add <file>..." to include in what will be committed)
      locations.txt
      nothing added to commit but untracked files present (use "git add" to track)
    

    The file is untracked, meaning that Git sees a file not part of a previous commit. The status output also shows you the next step: adding the file.

  • Tell Git to track your new locations.txt file using the git add command. Just like when you created a file, the git add command doesn't return anything when you enter it correctly.

        $ git add locations.txt
    

    The git add command moves changes from the working directory to the Git staging area. The staging area is where you prepare a snapshot of a set of changes before committing them to the official history.

  • Check the status of the file.

        $ git status
          On branch master
          Initial commit
          Changes to be committed:
          (use "git rm --cached <file>..." to unstage)
          new file: locations.txt
    

    Now you can see the new file has been added (staged) and you can commit it when you are ready. The git status command displays the state of the working directory and the staged snapshot.

  • Issue the git commit command with a commit message, as shown on the next line. The -m indicates that a commit message follows.

      $ git commit -m 'Initial commit'
        [master (root-commit) fedc3d3] Initial commit
        1 file changed, 1 insertion(+)
        create mode 100644 locations.txt
    

    The git commit takes the staged snapshot and commits it to the project history. Combined with git add, this process defines the basic workflow for all Git users.

Up until this point, everything you have done is on your local system and invisible to your Bitbucket repository until you push those changes.

  • Learn a bit more about Git and remote repositories

    • Git's ability to communicate with remote repositories (in your case, Bitbucket is the remote repository) is the foundation of every Git-based collaboration workflow.
    • Git's collaboration model gives every developer their own copy of the repository, complete with its own local history and branch structure. Users typically need to share a series of commits rather than a single changeset. Instead of committing a changeset from a working copy to the central repository, Git lets you share entire branches between repositories.
    • You manage connections with other repositories and publish local history by "pushing" branches to other repositories. You see what others have contributed by "pulling" branches into your local repository.
  • Go back to your local terminal window and send your committed changes to Bitbucket using git push origin master. This command specifies that you are pushing to the master branch (the branch on Bitbucket) on origin (the Bitbucket server). You should see something similar to the following response:

      $ git push origin master
        Counting objects: 3, done.
        Writing objects: 100% (3/3), 253 bytes | 0 bytes/s, done.
        Total 3 (delta 0), reused 0 (delta 0) To https://emmap1@bitbucket.org/emmap1/bitbucketstationlocations.git
        * [new branch] master -> master
        Branch master set up to track remote branch master from origin.
    

    Your commits are now on the remote repository (origin).

  • Go to your BitbucketStationLocations repository on Bitbucket.

  • If you click Commits in the sidebar, you'll see a single commit on your repository. Bitbucket combines all the things you just did into that commit and shows it to you. You can see that the Author column shows the value you used when you configured the Git global file ( ~/.gitconfig). \ If you click Source in the sidebar, you'll see that you have a single source file in your repository, the locations.txt file you just added.

    alt_text

Remember how the repository looked when you first created it? It probably looks a bit different now.

Pull changes from your Git repository on Bitbucket Cloud

Next on your list of space station administrator activities, you need a file with more details about your locations. Since you don't have many locations at the moment, you are going to add them right from Bitbucket.

Step 1. Create a file in Bitbucket

To add your new locations file, do the following:

  1. From your BitbucketStationLocations repository, click Source to open the source directory. Notice you only have one file, locations.txt , in your directory.

    A. Source page: Click the link to open this page. B. Branch selection: Pick the branch you want to view. C. More options button: Click to open a menu with more options, such as 'Add file'. D. Source file area: View the directory of files in Bitbucket.

  2. From the Source page, click the More options button in the top right corner and select Add file from the menu. The More options button only appears after you have added at least one file to the repository. A page for creating the new file opens, as shown in the following image.

    alt_text

    A. Branch with new file: Change if you want to add file to a different branch.

    B. New file area: Add content for your new file here.

  3. Enter stationlocations in the filename field.

  4. Select HTML from the Syntax mode list.

  5. Add the following HTML code into the text box:

      <p>Bitbucket has the following space stations:/p>
      <p>
      <b>Earth's Moon</b><br>
      Headquarters
      </p>
    
  6. Click Commit. The Commit message field appears with the message: stationlocations created online with Bitbucket.

  7. Click Commit under the message field.

You now have a new file in Bitbucket! You are taken to a page with details of the commit, where you can see the change you just made:

If you want to see a list of the commits you've made so far, click Commits in the sidebar.

Step 2. Pull changes from a remote repository

Now we need to get that new file into your local repository. The process is pretty straight forward, basically just the reverse of the push you used to get the locations.txt file into Bitbucket.

To pull the file into your local repository, do the following:

  1. Open your terminal window and navigate to the top level of your local repository.

      $ cd ~/repos/bitbucketstationlocations/
    
  2. Enter the git pull --all command to pull all the changes from Bitbucket. (In more complex branching workflows, pulling and merging all changes might not be appropriate .) Enter your Bitbucket password when asked for it. Your terminal should look similar to the following:

      $ git pull --all
        Fetching origin
        remote: Counting objects: 3, done.
        remote: Compressing objects: 100% (3/3), done.
        remote: Total 3 (delta 0), reused 0 (delta 0)
        Unpacking objects: 100% (3/3), done.
        From https://bitbucket.org/emmap1/bitbucketstationlocations
        fe5a280..fcbeeb0 master -> origin/master
        Updating fe5a280..fcbeeb0
        Fast-forward
        stationlocations | 5 ++++++++++++++
        1 file changed, 5 insertions(+)
        create mode 100644 stationlocations
    

    The git pull command merges the file from your remote repository (Bitbucket) into your local repository with a single command.

  3. Navigate to your repository folder on your local system and you'll see the file you just added.

Fantastic! With the addition of the two files about your space station location, you have performed the basic Git workflow (clone, add, commit, push, and pull) between Bitbucket and your local system.

Use a Git branch to merge a file

Being a space station administrator comes with certain responsibilities. Sometimes you’ll need to keep information locked down, especially when mapping out new locations in the solar system. Learning branches will allow you to update your files and only share the information when you're ready.

Branches are most powerful when you're working on a team. You can work on your own part of a project from your own branch, pull updates from Bitbucket, and then merge all your work into the main branch when it's ready. Our documentation includes more explanation of why you would want to use branches.

A branch represents an independent line of development for your repository. Think of it as a brand-new working directory, staging area, and project history. Before you create any new branches, you automatically start out with the main branch (called master ). For a visual example, this diagram shows the master branch and the other branch with a bug fix update.

Step 1. Create a branch and make a change

Create a branch where you can add future plans for the space station that you aren't ready to commit. When you are ready to make those plans known to all, you can merge the changes into your Bitbucket repository and then delete the no-longer-needed branch.

It's important to understand that branches are just pointers to commits. When you create a branch, all Git needs to do is create a new pointer—it doesn’t create a whole new set of files or folders. Before you begin, your repository looks like this:

To create a branch, do the following:

  1. Go to your terminal window and navigate to the top level of your local repository using the following command:

      $ cd ~/repos/bitbucketstationlocations/
    
  2. Create a branch from your terminal window.

      $ git branch future-plans
    

    This command creates a branch but does not switch you to that branch, so your repository looks something like this:

    The repository history remains unchanged. All you get is a new pointer to the current branch. To begin working on the new branch, you have to check out the branch you want to use.

  3. Checkout the new branch you just created to start using it.

      $ git checkout future-plans
        Switched to branch 'future-plans'
    

    The git checkout command works hand-in-hand with git branch . Because you are creating a branch to work on something new, every time you create a new branch (with git branch), you want to make sure to check it out (with git checkout) if you're going to use it. Now that you’ve checked out the new branch, your Git workflow looks something like this:

  4. Search for the bitbucketstationlocations folder on your local system and open it. You will notice there are no extra files or folders in the directory as a result of the new branch.

  5. Open the stationlocations file using a text editor.

  6. Make a change to the file by adding another station location: <p>Bitbucket has the following space stations:/p> <p> <b>Earth's Moon</b><br> Headquarters </p> <p> <b>Mars</b><br> Recreation Department </p>

  7. Save and close the file.

  8. Enter git status in the terminal window. You will see something like this:

      $ git status
        On branch future-plans
        Changes not staged for commit:
        (use "git add &lt;file>..." to update what will be committed)
        (use "git checkout -- &lt;file>..." to discard changes in working directory)
        modified: stationlocations
        no changes added to commit (use "git add" and/or "git commit -a")
    

    Notice the On branch future-plans line? If you entered git status previously, the line was on branch master because you only had the one master branch. Before you stage or commit a change, always check this line to make sure the branch where you want to add the change is checked out.

  9. Stage your file.

      $ git add stationlocations
    
  10. Enter the git commit command in the terminal window, as shown with the following:

      $ git commit stationlocations -m 'making a change in a branch'
        [future-plans e3b7732] making a change in a branch
        1 file changed, 4 insertions(+)
    

    With this recent commit, your repository looks something like this:

    Now it's time to merge the change that you just made back into the master branch.

Step 2. Merge your branch: fast-forward merging

Your space station is growing, and it's time for the opening ceremony of your Mars location. Now that your future plans are becoming a reality, you can merge your future-plans branch into the main branch on your local system.

Because you created only one branch and made one change, use the fast-forward branch method to merge. You can do a fast-forward merge because you have a linear path from the current branch tip to the target branch. Instead of “actually” merging the branches, all Git has to do to integrate the histories is move (i.e., “fast-forward”) the current branch tip up to the target branch tip. This effectively combines the histories, since all of the commits reachable from the target branch are now available through the current one.

This branch workflow is common for short-lived topic branches with smaller changes and are not as common for longer-running features.

To complete a fast-forward merge do the following:

  1. Go to your terminal window and navigate to the top level of your local repository.

      $ cd ~/repos/bitbucketstationlocations/
    
  2. Enter the git status command to be sure you have all your changes committed and find out what branch you have checked out.

      $ git status
        On branch future-plans
        nothing to commit, working directory clean
    
  3. Switch to the master branch.

      $ git checkout master
        Switched to branch 'master'
        Your branch is up-to-date with 'origin/master'.
    
  4. Merge changes from the future-plans branch into the master branch. It will look something like this:

        $ git merge future-plans
          Updating fcbeeb0..e3b7732
          Fast-forward
          stationlocations | 4 ++++
          1 file changed, 4 insertions(+)
    

    You've essentially moved the pointer for the master branch forward to the current head and your repository looks something like the fast forward merge above.

  5. Because you don't plan on using future-plans anymore, you can delete the branch.

        $ git branch -d future-plans
          Deleted branch future-plans (was e3b7732).
    

    When you delete future-plans, you can still access the branch from master using a commit id. For example, if you want to undo the changes added from future-plans, use the commit id you just received to go back to that branch.

  6. Enter git status to see the results of your merge, which show that your local repository is one ahead of your remote repository. It will look something like this:

        $ git status
          On branch master
          Your branch is ahead of 'origin/master' by 1 commit.
          (use "git push" to publish your local commits)
          nothing to commit, working directory clean
    

    Here's what you've done so far:

  • Created a branch and checked it out
  • Made a change in the new branch
  • Committed the change to the new branch
  • Integrated that change back into the main branch
  • Deleted the branch you are no longer using.

Next, we need to push all this work back up to Bitbucket, your remote repository.

Step 3. Push your change to Bitbucket

You want to make it possible for everyone else to see the location of the new space station. To do so, you can push the current state of your local repository to Bitbucket.

This diagram shows what happens when your local repository has changes that the central repository does not have and you push those changes to Bitbucket.

Here's how to push your change to the remote repository:

  1. From the repository directory in your terminal window, enter git push origin master to push the changes. It will result in something like this:

      $ git push origin master
        Counting objects: 3, done.
        Delta compression using up to 8 threads.
        Compressing objects: 100% (3/3), done.
        Writing objects: 100% (3/3), 401 bytes | 0 bytes/s, done.
        Total 3 (delta 0), reused 0 (delta 0)
        To https://emmap1@bitbucket.org/emmap1/bitbucketstationlocations.git
        fcbeeb0..e3b7732 master -> master
    
  2. Click the Overview page of your Bitbucket repository, and notice you can see your push in the Recent Activity stream.

  3. Click Commits and you can see the commit you made on your local system. Notice that the change keeps the same commit id as it had on your local system.

    You can also see that the line to the left of the commits list has a straight-forward path and shows no branches. That’s because the future-plans branch never interacted with the remote repository, only the change we created and committed.

  4. Click Branches and notice that the page has no record of the branch either.

  5. Click Source, and then click the stationlocations file. You can see the last change to the file has the commit id you just pushed.

  6. Click the file history list to see the changes committed for this file, which will look similar to the following figure.

You are done!

Not sure you will be able to remember all the Git commands you just learned? No problem. Bookmark our basic Git commands page so that you can refer to it when needed.

Atlassian
Atlassian is a software company that provides innovative enterprise software solutions to a number of organizations. Originally founded in 2002 in Sydney, Australia, the company has quickly grown to establish a global presence with over 20,000 customers in over 134 countries.
Tools mentioned in article
Open jobs at Atlassian
Security Engineering / Intelligence I...
Sydney, Australia
Working at Atlassian Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Do you live and breathe security? Want to battle villains every day? Need to work on meaningful problems, your way? We're expanding our security capability and looking for interns to help us. Does hacking our products and their code sound like your thing? As an intern in one of our Security teams, you'll be watching over our corporate environment and Atlassian cloud services which host many tens of thousands of customers. Using your skills and experience in various languages and tech stacks you will discover and fix security vulnerabilities within Atlassian products and services, hone your pen testing and Red Team skills by analyzing those, participate in architecture and code reviews, threat modeling, and work closely with all the Atlassian engineering groups. We would love for you to have strong coding skills but more importantly, you must be forward-thinking, motivated and have a passion for web app security. You should be comfortable writing code to get things done and not depend on third party products to do your job. You love to innovate and to build your dreams. You are excited about the opportunity to work with our teams on complex challenges. You’re a great team player, inquisitive and enjoy dissecting and tackling hard problems. You have an interest in technology and think it has the power to change the world for the better. Whilst passionate about your work and delivering amazing quality, you’re still able to go fast, which means great instincts when it comes to the workload and using your time wisely. You’ll learn a lot, but you’ll also need to be able to stand up for your own ideas when the time comes. One important note: Applicants must have Australian or New Zealand citizenship or Permanent Residency at the time of application. The internship dates are late November 2023 to late February 2024, full-time for 12 weeks. <li>Enrolled in a Bachelors or Masters degree in Computer Science / Software Engineering or a related technical field and completing your studies by January 2025</li><li>Great skills writing clean, efficient code</li><li>Real passion for collaborating with colleagues to build technical solutions to hard problems</li><li>You view capture the flag competitions, crack-mes, and "unbreakable" products as challenges to your honour, hacking at them until they yield.</li> <li>Have a real passion for Security, as demonstrated by previous internships, work experience, projects, or publications</li><li>Knowledge of IT infrastructure such as networks and endpoints</li><li>If you already have a consistent track record in finding vulnerabilities, responsible disclosure or bug bounties that would be a great plus</li>
Senior Product Marketing Manager, Clo...
San Francisco, United States
Working at Atlassian Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company. We are looking for a Senior Product Marketing Manager to join our Enterprise Trust Product Marketing team. You'll develop and implement marketing strategies and programs for cloud infrastructure and reliability across our cloud products, including the development of key messaging and campaigns. You'll partner with the Cloud Infrastructure R&D team for key feature launches and enablement programs. You will also partner with your peer enterprise product marketing teams to integrate cloud infrastructure programs into our enterprise sales motions. <li>Bring market and customer insights to influence the product roadmap</li><li>Run ongoing, cross-product campaigns that drive the awareness, evaluation, and implementation of cloud migrations or the expansion of our existing enterprise cloud customers</li><li>Manage incident response programs including external communications and internal processes</li><li>Create high-quality assets for customers, sales and customer success teams, and solution partners in the form of blogs, white papers, data sheets, webinars, pitch decks, customer stories, and more</li> <li>5-8 years of B2B Product Marketing experience in cloud infrastructure for enterprise software.</li><li>You have been responsible for creating, driving, and managing go-to-market plans and building a product's core messaging and positioning.</li><li>You have strong technical acumen and experience collaborating with product teams and influencing R&D goals.</li><li>You have run enablement programs that support enterprise sales teams and Solution Partners.</li><li>You're eager to jump in and get things done and don't get flustered in a fast-paced and often changing environment.</li>
Service Enablement Engineer
Amsterdam, Netherlands
Working at Atlassian Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Are you energized and motivated by the challenge of scaling a fast-growing company through analytics and business insight? In this role you will investigate some of the most pressing challenges and decisions points Atlassian has in scaling Support for our Data Center solutions. Reporting to our SET Group Manager, as a Service Enablement Engineer you will dive deep into our data to identify, pitch, advocate for, and partner on meaningful improvements to Atlassian's products that will reduce friction and effort for our customers. You're part Analyst, part Product Manager, and part Program Manager. You're strategic, tactical, and also relationship- and data-driven. With a sufficient timezone overlap with the team, we're able to hire eligible candidates for this role from Poland, the Netherlands, and the United Kingdom. If this sparks your interest, apply today and chat with our friendly Recruitment team further. <li>Develop strong partnerships with leaders across the business to align on strategy and tactics for product and operations</li><li>Dig beyond the data to provide actionable recommendations that help improve our customer experience</li><li>Build, negotiate, and manage complex initiatives to prevent or eliminate friction and effort in our products and services</li><li>Collaborate with Product, Engineering and Support Leaders to ensure Support Engineers are prepared for product changes; measure success of those changes</li><li>Be a customer and support advocate in a highly agile software development environment</li> <li>5+ years of relevant experience with a proven ability as an analyst in software development, service delivery, or customer support</li><li>Strong business insight and the ability to map business challenges to data</li><li>Advanced SQL experience</li><li>Proven track record of developing initiatives and using data to drive clear prioritization of issues and development of strategy</li><li>Experience in Product Management or Software Development</li><li>Experience influencing senior stakeholders to enact change</li> <li>Telling stories through data that resonate with executive leadership</li><li>Actioning feedback to drive improvements in yourself</li><li>Exhibiting curiosity, drive, and refusal to accept the status quo</li>
Cloud Technical Support Engineer
Sydney, Australia
Working at Atlassian Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or from an office (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Here at Atlassian, we help teams turn ideas into reality with our extraordinary collaboration tools. Do you love providing support in a fast-paced and challenging environment and get a kick out of solving the deepest, gnarliest tech problems out there? If yes, this could be the perfect role for you!   Our Cloud SMB Support team is passionate about providing support and product expertise to our Standard and Premium customers. You will be part of a team of engineers improving our support capabilities and quality for our Cloud customers. You will work with product specialists within Jira to support our customer base. <li>A passion for providing legendary service to our Small and Medium-sized Business customers, using Atlassian Cloud products.</li><li>We’re looking for individuals who can self-organize, adapt quickly. Individuals who are resourceful, resilient, have fast learning ability, growth mindset, systems thinking, and a solution-based approach.</li><li>The ability to diagnose and fix technical issues in a timely manner. And help customers get the most out of their Atlassian investment.</li><li>We ask that you have significant experience interacting with customers and good communication skills to back it up.</li><li>You have familiarity with IT Operations, Application Support, Cloud technologies, operating systems and SQL databases</li><li>Demonstrated experience&nbsp;with TCP/IP, SSL/TLS, CDN, Browser/Dev Tools, REST API/ HTTP, Mail, Database Queries, and Java Source</li><li>You are comfortable using the command line.</li> <li>Be responsible for resolving customer configuration issues and responding to customer questions.</li><li>Resolve high complexity issues and informally assist peers with technical roadblocks and customer escalations. You should approach change with a positive mindset and demonstrate the resiliency to face challenging situations and work under pressure.</li><li>Ensure that customers have a positive experience using Atlassian Cloud products.</li><li>Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.</li><li>Work with APIs, REST payloads, REST endpoints, Atlassian product Integrations and 3rd party products to make recommendations to resolve customer issues.</li><li>Provide ad-hoc guidance to customers, internal teams, Atlassian Solution Partners and others. Regarding how to properly implement Atlassian Cloud products.</li><li>Collaborate to develop and implement operational improvements. Also, you may be asked to represent Atlassian at events (Technical conferences, Meetups, etc.).</li>
Verified by
Principal Consultant
Observability Engineer
You may also like