My SaaS recently switched to Intercom for all customer support and communication. To get the most out of Intercom, you need to integrate it with your app. This means instrumenting some code and tweaking some bits of your app's navigation. Checkly is a 100% Vue.js app, so in this post we'll look at the following:
- Identifying a user with some handy attributes
- Getting page views right with Vue Router
- Sending events with Vuex
- Some nice things you can now do in Intercom
After finishing this integration, you can actively segment your customers into trial, lapsed, active etc. etc.