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Zammad vs Zendesk: What are the differences?
- Cost: The main difference between Zammad and Zendesk is the pricing structure. Zammad is an open-source platform with a free version available for download and use. On the other hand, Zendesk is a paid software that offers different pricing tiers based on the features and number of users required.
- Customization: Zammad provides more flexibility in customization as it is an open-source platform, allowing users to modify the source code to fit their specific needs. In contrast, Zendesk offers limited customization options, primarily through its preset templates and configurations.
- Integration: Zendesk has a wide range of integrations with popular third-party applications and services, making it easy to connect with other tools used in the organization. Zammad, on the other hand, may have fewer available integrations due to its open-source nature, requiring more manual work for connecting with external systems.
- Scalability: Zendesk is known for its scalability and ability to support large enterprises with thousands of users. Zammad, while scalable, may face limitations in handling extensive user bases or complex support operations compared to Zendesk.
- Support: Zendesk offers comprehensive customer support services, including 24/7 live chat, email support, and extensive online resources. Zammad, being open-source, relies on its community forums, documentation, and community support for assistance, which may not be as robust as Zendesk's dedicated support team.
- User Interface: Zendesk is known for its user-friendly interface and intuitive design, making it easy for users to navigate and use the platform. Zammad, while functional, may have a less polished user interface and may require additional training or time to become familiar with its features.
In Summary, Zammad and Zendesk differ in terms of cost, customization, integration capabilities, scalability, support options, and user interface design.
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Learn MorePros of Zammad
Pros of Zendesk
Pros of Zammad
- Free6
Pros of Zendesk
- Centralizes our customer support135
- Many integrations72
- Easy to setup59
- Simple26
- Cheap26
- Clean12
- Customization7
- $1 Starter Pricing Plan4
- Woopra integration4
- Proactive Customer Support3
- Charitable contribution to SF hospital for $20 plan1
- Full of features1
- Remote and SSO authentication with CMSs like WordPress1
- Integrations0
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What is Zammad?
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
What is Zendesk?
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
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What companies use Zammad?
What companies use Zendesk?
What companies use Zammad?
See which teams inside your own company are using Zammad or Zendesk.
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What tools integrate with Zammad?
What tools integrate with Zendesk?
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What are some alternatives to Zammad and Zendesk?
OTRS
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Redmine
Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Helpy
It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.