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Zammad

32
58
+ 1
6
Zendesk

7.1K
4K
+ 1
350
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Zendesk vs Zammad: What are the differences?

Developers describe Zendesk as "The leading cloud-based customer service software solution". Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. On the other hand, Zammad is detailed as "A web-based, open source user support/ticketing solution". It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Zendesk and Zammad can be categorized as "Help Desk" tools.

Some of the features offered by Zendesk are:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

On the other hand, Zammad provides the following key features:

  • Web-based
  • Open source
  • Helpdesk/Customer support system

Zammad is an open source tool with 2.02K GitHub stars and 403 GitHub forks. Here's a link to Zammad's open source repository on GitHub.

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Pros of Zammad
Pros of Zendesk
  • 6
    Free
  • 134
    Centralizes our customer support
  • 72
    Many integrations
  • 59
    Easy to setup
  • 26
    Cheap
  • 26
    Simple
  • 12
    Clean
  • 7
    Customization
  • 4
    $1 Starter Pricing Plan
  • 4
    Woopra integration
  • 3
    Proactive Customer Support
  • 1
    Full of features
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 0
    Integrations

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- No public GitHub repository available -

What is Zammad?

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

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Jobs that mention Zammad and Zendesk as a desired skillset
CBRE
United States of America California Santa Monica
CBRE
United States of America South Carolina Moncks Corner
CBRE
United States of America South Carolina Moncks Corner
CBRE
United Kingdom of Great Britain and Northern Ireland England Reading
CBRE
United Kingdom of Great Britain and Northern Ireland England London
CBRE
United States of America New York New York City
CBRE
United States of America Texas Richardson
What companies use Zammad?
What companies use Zendesk?
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What tools integrate with Zammad?
What tools integrate with Zendesk?

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What are some alternatives to Zammad and Zendesk?
OTRS
It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
osTicket
It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
Redmine
Redmine is a flexible project management web application. Written using the Ruby on Rails framework, it is cross-platform and cross-database.
Jira Service Desk
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
Helpy
It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.
See all alternatives