RootCause vs UserTesting: What are the differences?
What is UserTesting? Get videos of real people speaking their thoughts as they use your website or mobile app. UserTesting provides on-demand usability testing. You create the test and we’ll get the testers. We let you “look over the shoulder” of your target audience while they use your website, so you can see and hear where users get stuck and why they leave.
RootCause and UserTesting can be primarily classified as "User Feedback as a Service" tools.