Power Virtual Agents vs QnA Maker

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Power Virtual Agents

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Power Virtual Agents vs QnA Maker: What are the differences?

Introduction

Power Virtual Agents and QnA Maker are both powerful tools that can be utilized for building chatbots and virtual agents. However, there are several key differences between the two.

  1. Pricing Model: Power Virtual Agents follows a consumption-based pricing model, where you pay for the number of chatbot sessions used. On the other hand, QnA Maker has a tiered pricing model based on the number of transactions and number of training documents.

  2. Bot Building Capabilities: Power Virtual Agents provides a no-code/low-code interface that allows users to easily create and customize chatbots using a visual designer. In contrast, QnA Maker requires some coding and provides more flexibility in terms of customization options.

  3. Language Understanding: Power Virtual Agents offers native integration with Azure's Language Understanding (LUIS) service, which enables the chatbot to have a better understanding of natural language inputs. QnA Maker, on the other hand, does not have this native integration and relies solely on the training data provided by the user.

  4. Conversation Flow: Power Virtual Agents offers a guided conversation flow, where the chatbot interacts with the user using predefined topics and questions. QnA Maker, on the other hand, is primarily focused on providing answers to user queries based on a knowledge base.

  5. Integration with External Systems: Power Virtual Agents provides seamless integration with a wide range of Microsoft and third-party services, allowing the chatbot to gather and provide information from external systems. QnA Maker, on the other hand, does not have built-in integration capabilities and requires additional coding to connect with external systems.

  6. Deployment and Hosting: Power Virtual Agents provides a cloud-based hosting solution, where the chatbot is hosted on the Microsoft Azure platform. QnA Maker allows users to choose their preferred hosting environment, providing more flexibility in terms of deployment options.

In Summary, Power Virtual Agents offers a no-code/low-code interface, native integration with Azure's Language Understanding service, and has a guided conversation flow, while QnA Maker requires some coding, does not have native Language Understanding integration, and is primarily focused on providing answers based on a knowledge base.

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What is Power Virtual Agents?

It empowers teams to easily create powerful bots using a guided, no-code graphical interface without the need for data scientists or developers. It addresses many of the major issues with bot building in the industry today. It eliminates the gap between the subject matter experts and the development teams building the bots, and the long latency between teams recognizing an issue and updating the bot to address it. It removes the complexity of exposing teams to the nuances of conversational AI and the need to write complex code. And, it minimizes the IT effort required to deploy and maintain a custom conversational solution.

What is QnA Maker?

Compatible across development platforms, hosting services, and channels, QnA Maker is the only question and answer service with a graphical user interface—meaning you don’t need to be a developer to train, manage, and use it for a wide range of solutions.

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