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osTicket

43
51
+ 1
0
Zammad

29
56
+ 1
5
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osTicket vs Zammad: What are the differences?

What is osTicket? Open source support ticketing system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

What is Zammad? A web-based, open source user support/ticketing solution. It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

osTicket and Zammad can be primarily classified as "Help Desk" tools.

Some of the features offered by osTicket are:

  • Custom Fields
  • Rich text or HTML email
  • Ticket Filters

On the other hand, Zammad provides the following key features:

  • Web-based
  • Open source
  • Helpdesk/Customer support system

osTicket and Zammad are both open source tools. Zammad with 2.02K GitHub stars and 403 forks on GitHub appears to be more popular than osTicket with 1.81K GitHub stars and 1.22K GitHub forks.

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    What is osTicket?

    It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

    What is Zammad?

    It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

    Need advice about which tool to choose?Ask the StackShare community!

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    What are some alternatives to osTicket and Zammad?
    Vision Helpdesk
    It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.
    OTRS
    It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Mantis
    It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively.
    Jira
    Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
    See all alternatives