osTicket vs Zammad: What are the differences?
What is osTicket? Open source support ticketing system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
What is Zammad? A web-based, open source user support/ticketing solution. It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
osTicket and Zammad can be primarily classified as "Help Desk" tools.
Some of the features offered by osTicket are:
- Custom Fields
- Rich text or HTML email
- Ticket Filters
On the other hand, Zammad provides the following key features:
- Open source
- Helpdesk/Customer support system
osTicket and Zammad are both open source tools. Zammad with 2.02K GitHub stars and 403 forks on GitHub appears to be more popular than osTicket with 1.81K GitHub stars and 1.22K GitHub forks.