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osTicket

Stacks43

Followers51

+ 1

Votes0

Zammad

Stacks29

Followers56

+ 1

Votes5

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osTicket vs Zammad: What are the differences?

What is osTicket? Open source support ticketing system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

What is Zammad? A web-based, open source user support/ticketing solution. It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

osTicket and Zammad can be primarily classified as "Help Desk" tools.

Some of the features offered by osTicket are:

Custom Fields
Rich text or HTML email
Ticket Filters

On the other hand, Zammad provides the following key features:

Web-based
Open source
Helpdesk/Customer support system

osTicket and Zammad are both open source tools. Zammad with 2.02K GitHub stars and 403 forks on GitHub appears to be more popular than osTicket with 1.81K GitHub stars and 1.22K GitHub forks.

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Pros of osTicket

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What is osTicket?

It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

What is Zammad?

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

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Jobs that mention osTicket and Zammad as a desired skillset

Corporate Real Estate Data Analyst - Remote

CBRE

United States of America New York New York City

View Job Details

Junior HR Business Partner

CBRE

United Kingdom of Great Britain and Northern Ireland England London

View Job Details

Engineering Manager, Advertiser Growth

San Francisco, CA, US

View Job Details

Senior Business Analyst, Consulting - APAC

CBRE

Singapore - Singapore

View Job Details

Engineering Manager, Advertiser Growth

San Francisco, CA, US

View Job Details

Sr Software Engineer

CBRE

United States of America New York New York City

View Job Details

Contract Support

CBRE

Netherlands Noord-Holland Amsterdam

View Job Details

IT Technician (Helpdesk/Ticketing) - Expression of Interest

CBRE

Singapore - Singapore

View Job Details

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What companies use osTicket?

What companies use Zammad?

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What tools integrate with osTicket?

What tools integrate with Zammad?

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What are some alternatives to osTicket and Zammad?

Vision Helpdesk

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

OTRS

It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.

FreshDesk

Freshdesk is an on demand customer support software that works across multiple support channels.

Mantis

It is a free web-based bug tracking system. It provides a delicate balance between simplicity and power. Users are able to get started in minutes and start managing their projects while collaborating with their teammates and clients effectively.

Jira

Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.

See all alternatives

osTicket vs Zammad

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Pros of osTicket

Pros of Zammad

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What is osTicket?

What is Zammad?

Need advice about which tool to choose?Ask the StackShare community!

What companies use osTicket?

What companies use Zammad?

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What tools integrate with osTicket?

What tools integrate with Zammad?

Sign up to get full access to all the tool integrationsMake informed product decisions

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