Need advice about which tool to choose?Ask the StackShare community!

Jira Service Desk

227
147
+ 1
1
Zammad

28
56
+ 1
5
Add tool

Jira Service Desk vs Zammad: What are the differences?

Developers describe Jira Service Desk as "It is a helpdesk request tracker". It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. On the other hand, Zammad is detailed as "A web-based, open source user support/ticketing solution". It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Jira Service Desk and Zammad belong to "Help Desk" category of the tech stack.

Zammad is an open source tool with 2.02K GitHub stars and 403 GitHub forks. Here's a link to Zammad's open source repository on GitHub.

Get Advice from developers at your company using StackShare Enterprise. Sign up for StackShare Enterprise.
Learn More
Pros of Jira Service Desk
Pros of Zammad
  • 1
    Integration with Jira and Confluence
  • 5
    Free

Sign up to add or upvote prosMake informed product decisions

- No public GitHub repository available -

What is Jira Service Desk?

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

What is Zammad?

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Need advice about which tool to choose?Ask the StackShare community!

Jobs that mention Jira Service Desk and Zammad as a desired skillset
CBRE
United States of America New York New York City
CBRE
United Kingdom of Great Britain and Northern Ireland England London
CBRE
Belgium Brussels Hoofdstedelijk Gewest Brussels
CBRE
United States of America New York New York City
CBRE
Netherlands Noord-Holland Amsterdam
What companies use Jira Service Desk?
What companies use Zammad?
See which teams inside your own company are using Jira Service Desk or Zammad.
Sign up for StackShare EnterpriseLearn More

Sign up to get full access to all the companiesMake informed product decisions

What tools integrate with Jira Service Desk?
What tools integrate with Zammad?

Sign up to get full access to all the tool integrationsMake informed product decisions

What are some alternatives to Jira Service Desk and Zammad?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Jira
Jira's secret sauce is the way it simplifies the complexities of software development into manageable units of work. Jira comes out-of-the-box with everything agile teams need to ship value to customers faster.
Freshservice
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Confluence
Capture the knowledge that's too often lost in email inboxes and shared network drives in Confluence instead – where it's easy to find, use, and update.
See all alternatives