Jira Service Desk vs UserEcho
Overview
Detailed Comparison
It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. | It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat. |
Request Management; Incident Management; Problem Management; Change Management; Asset Management; Configuration Management; Knowledge Management | API;
Chat;
Customizable Branding;
Knowledge Base;
Multi-Channel Communication;
Social Media Integration;
Surveys & Feedback;
Ticket Management |
Statistics | |
Stacks 254 | Stacks 3 |
Followers 163 | Followers 3 |
Votes 1 | Votes 0 |
Pros & Cons | |
Pros
| No community feedback yet |
Integrations | |
| No integrations available | |
What are some alternatives to Jira Service Desk, UserEcho?
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
UserVoice
UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
Help Scout
With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Kayako
Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.
Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
Groove
Build better customer experiences with Groove
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zammad
It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Vision Helpdesk
It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.
Jitbit Helpdesk
Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.
