Helpy vs Zammad: What are the differences?
Helpy: Open source helpdesk software for true customer happiness. It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter; Zammad: A web-based, open source user support/ticketing solution. It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.
Helpy and Zammad can be categorized as "Help Desk" tools.
Some of the features offered by Helpy are:
- An AI agent to handle 60-80% of your requests
- Beautiful reporting, built in
- Unlimited Inboxes
On the other hand, Zammad provides the following key features:
- Open source
- Helpdesk/Customer support system
Helpy and Zammad are both open source tools. It seems that Zammad with 2.02K GitHub stars and 403 forks on GitHub has more adoption than Helpy with 1.85K GitHub stars and 424 GitHub forks.