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Helpy

6
7
+ 1
0
Zammad

29
56
+ 1
5
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Helpy vs Zammad: What are the differences?

Helpy: Open source helpdesk software for true customer happiness. It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter; Zammad: A web-based, open source user support/ticketing solution. It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Helpy and Zammad can be categorized as "Help Desk" tools.

Some of the features offered by Helpy are:

  • An AI agent to handle 60-80% of your requests
  • Beautiful reporting, built in
  • Unlimited Inboxes

On the other hand, Zammad provides the following key features:

  • Web-based
  • Open source
  • Helpdesk/Customer support system

Helpy and Zammad are both open source tools. It seems that Zammad with 2.02K GitHub stars and 403 forks on GitHub has more adoption than Helpy with 1.85K GitHub stars and 424 GitHub forks.

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    What is Helpy?

    It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.

    What is Zammad?

    It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

    Need advice about which tool to choose?Ask the StackShare community!

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    What tools integrate with Helpy?
    What tools integrate with Zammad?
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      What are some alternatives to Helpy and Zammad?
      GitHub
      GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over three million people use GitHub to build amazing things together.
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      FreshDesk
      Freshdesk is an on demand customer support software that works across multiple support channels.
      UserVoice
      UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
      Help Scout
      With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
      See all alternatives