Helpshift vs Intercom: What are the differences?
Developers describe Helpshift as "Mobile in-app Support & help desk". Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app. On the other hand, Intercom is detailed as "A fundamentally new way to communicate with your customers". Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
Helpshift and Intercom are primarily classified as "Mobile Customer Support" and "Engagement/Lifecycle Marketing" tools respectively.
Some of the features offered by Helpshift are:
- In-app Messaging
- Bug Submission
- Internationalized Knowledge Base
On the other hand, Intercom provides the following key features:
- Live customer data
- Rich user and company profiles
- Real-time customer segments
"In-app feedback" is the top reason why over 3 developers like Helpshift, while over 160 developers mention "Know who your users are" as the leading cause for choosing Intercom.
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