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Helpshift

16
21
+ 1
21
Intercom

6.4K
2.9K
+ 1
602
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Helpshift vs Intercom: What are the differences?

Developers describe Helpshift as "Mobile in-app Support & help desk". Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app. On the other hand, Intercom is detailed as "A fundamentally new way to communicate with your customers". Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

Helpshift and Intercom are primarily classified as "Mobile Customer Support" and "Engagement/Lifecycle Marketing" tools respectively.

Some of the features offered by Helpshift are:

  • In-app Messaging
  • Bug Submission
  • Internationalized Knowledge Base

On the other hand, Intercom provides the following key features:

  • Live customer data
  • Rich user and company profiles
  • Real-time customer segments

"In-app feedback" is the top reason why over 3 developers like Helpshift, while over 160 developers mention "Know who your users are" as the leading cause for choosing Intercom.

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Pros of Helpshift
Pros of Intercom
  • 4
    In-app feedback
  • 3
    In-app messaging
  • 3
    Native mobile support
  • 3
    Keeps my users in the app!
  • 2
    Email Support
  • 2
    Native app support
  • 2
    FAQs
  • 1
    Unity3D Support
  • 1
    Review/Ratings Analytics
  • 167
    Know who your users are
  • 115
    Auto-messaging
  • 107
    In-app messaging as well as email
  • 88
    Customer support
  • 68
    Usage tracking
  • 18
    Great Blog
  • 11
    Organized engagement, great ui & service
  • 9
    Direct chat with customers on your site
  • 4
    Very helpful
  • 3
    Onboarding new users
  • 2
    Tirman
  • 2
    No Mac app
  • 2
    Free tier
  • 2
    Filter and segment users
  • 2
    Github integration
  • 2
    Very Useful

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Cons of Helpshift
Cons of Intercom
    Be the first to leave a con
    • 7
      Changes pricing model all the time

    Sign up to add or upvote consMake informed product decisions

    What is Helpshift?

    Helpshift delivers scalable customer service in your mobile apps and mobile websites. CRM for mobile enabling customer conversations inside your app.

    What is Intercom?

    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.

    Need advice about which tool to choose?Ask the StackShare community!

    What companies use Helpshift?
    What companies use Intercom?
    See which teams inside your own company are using Helpshift or Intercom.
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    What tools integrate with Helpshift?
    What tools integrate with Intercom?

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    Blog Posts

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    What are some alternatives to Helpshift and Intercom?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    SupportKit
    SupportKit adds beautifully simple messaging to your app to keep your users engaged and coming back.
    Hipmob
    Talk to mobile users inside your app. Used by m-commerce, SAAS and Subscription services, and mobile hardware companies to increase retention and in-app sales, and get fewer support tickets. Help users help themselves with in-app helpdesk, use live chat to answer questions immediately, and push notifications bring users back.
    HelpSite
    It is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business.
    See all alternatives