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Help Scout vs Helpy: What are the differences?
What is Help Scout? A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
What is Helpy? Open source helpdesk software for true customer happiness. It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.
Help Scout and Helpy can be primarily classified as "Help Desk" tools.
Some of the features offered by Help Scout are:
- No ticket #'s or robo-text
- Get up and running in minutes
- Outstanding support, no matter plan
On the other hand, Helpy provides the following key features:
- An AI agent to handle 60-80% of your requests
- Beautiful reporting, built in
- Unlimited Inboxes
Helpy is an open source tool with 1.79K GitHub stars and 411 GitHub forks. Here's a link to Helpy's open source repository on GitHub.
Pros of Help Scout
- Email based helpdesk19
- Great user experience18
- Reasonably priced10
- No helpdesk branding7
- Free plan for startups6
Pros of Helpy
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What is Help Scout?
What is Helpy?
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