Overview

Salesforce Sales Cloud

Stacks2.7K

Followers1.7K

Votes64

Gainsight

Stacks4

Followers3

Votes0

Gainsight vs Salesforce Sales Cloud: What are the differences?

Introduction

Gainsight and Salesforce Sales Cloud are two popular customer relationship management (CRM) platforms. While they both have similar functionalities, there are key differences that set them apart. This article will highlight six major differences between Gainsight and Salesforce Sales Cloud.

Data-driven insights: Gainsight specializes in customer success management and provides advanced data analytics and insights. It allows organizations to gather and analyze customer data to improve engagement and retention. On the other hand, Salesforce Sales Cloud primarily focuses on sales automation and pipeline management, providing sales teams with tools to drive revenue growth.
Customer success management: Gainsight is known for its comprehensive customer success management capabilities. It helps organizations proactively manage customer relationships, monitor customer health, and drive adoption and expansion opportunities. Salesforce Sales Cloud has more limited customer success management functionalities, with a greater emphasis on the sales process.
Natively integrated platform: Salesforce Sales Cloud is part of the larger Salesforce ecosystem, which comprises various cloud-based applications for different business functions. This integration allows for seamless data flow between different Salesforce products, enabling organizations to streamline their operations. Gainsight, while offering integrations with various CRM platforms, is not natively integrated into Salesforce.
Workflow automation: Salesforce Sales Cloud provides robust workflow automation capabilities, allowing organizations to automate routine tasks, approvals, and follow-up actions. Gainsight, on the other hand, focuses more on workflow orchestration rather than automation, providing features like lifecycle management, playbooks, and automating complex customer interactions.
Sales process customization: Salesforce Sales Cloud offers extensive customization options to tailor the sales process to specific business requirements. Sales teams can create custom objects, fields, workflows, and processes to fit their unique sales processes. While Gainsight supports some level of process customization, its focus is more on standardizing customer success practices rather than customizing the sales process.
Pricing model: Gainsight's pricing is typically based on the number of customer seats or licenses, focusing on customer success management. Salesforce Sales Cloud, on the other hand, offers various pricing options, ranging from per user licensing to enterprise-level contracts, depending on the organization's needs and scale. The pricing model for Salesforce Sales Cloud is more versatile, catering to a wider range of CRM requirements.

In summary, Gainsight specializes in customer success management, provides advanced data analytics, and is not natively integrated into Salesforce. Salesforce Sales Cloud, being part of the broader Salesforce ecosystem, focuses on sales automation, offers extensive customization options, and has a more versatile pricing model.

Detailed Comparison

Salesforce Sales Cloud	Gainsight
The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy.	Gainsight is the leading Customer Success Management platform. It empowers the Customer Success movement to drive revenue and increase retention at scale.
Social accounts and contacts- Gain insights from popular social media sites—like Facebook, Twitter, LinkedIn, YouTube, and Klout—right within Salesforce to help you increase productivity.;Mobile- Log calls, respond to hot leads, work with opportunities, or check dashboards no matter where you are.;Opportunities and quotes- Get details about the deals you and your team are working on–deal stage, products, competition, quotes, and deal team conversations are available via your application, and in real time on your Chatter feed.;Email integration- Work with the email applications you already use every day. Whether your company uses Microsoft Outlook or Gmail, no one needs to change the way they work, so everyone stays productive.;Chatter- Tap into the wisdom of your employee social network. Get the resources you need to close more deals, faster. Find experts, access competitive information, and track deals wherever you are.;Forecasting- Forecasting accuracy has never been this easy. Get in-line editing, override visibility, multi-currency support, custom forecast categories, and a complete, real-time view in to your team's forecasts.;Analytics- Dashboards offer a real-time picture of your business at a glance. Dig deeper with real-time Reports that anyone can create.;Marketing and leads- Optimize campaigns from lead to close, on every channel.;Approvals and workflow- Use Visual Workflow to rapidly design and run any business process with drag and drop simplicity.;Files and libraries- Now it's easier to share files, discuss them, publish the best, and track your content in real-time.;Partner management- Use the Partner Portal to build loyalty, collaborate with your channel, and drive more deals, and connect your Salesforce to your partners' to collaborate on opportunities, leads, and much more with Salesforce-to-Salesforce.;Data.com- Get contacts and company profiles from the leading data sources, right inside the Sales Cloud. Connect with key decision makers faster, easily plan territories, and increase sales and marketing productivity with up-to-date, accurate data.;AppExchange- Extend your success with the AppExchange, the world's leading cloud apps marketplace, with thousands of sales applications, social enterprise tools, and expert services ready to deploy Salesforce.	-
Statistics
Stacks 2.7K	Stacks 4
Followers 1.7K	Followers 3
Votes 64	Votes 0
Pros & Cons
Pros 43 Top crm 16 Powerful reporting 1 Lead Management 1 Usage tracking 1 Email campaigns	No community feedback yet
Integrations
Box Conceptboard Desk.com Formstack FreshDesk Get Satisfaction Harvest Hipmob HubSpot Jive Social Intranet	No integrations available

What are some alternatives to Salesforce Sales Cloud, Gainsight?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Pipedrive

Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Streak

Streak lets you keep track of all your deals right from your inbox. We let you group emails from the same customer together into one view and push that customer through your pipeline.

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

OnePageCRM

OnePageCRM is the 1st action-focused sales CRM. It helps small and medium-sized businesses take control of their sales, focus on what needs to be done next, follow up with every lead, and close more deals, one sales action at a time.