FireHydrant vs PagerDuty

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FireHydrant vs PagerDuty: What are the differences?

Developers describe FireHydrant as "A simple incident response tool". FireHydrant allows you to maintain an organized log of incidents, the events that occurred during them, and integrations to lift information to the surface that matters. On the other hand, PagerDuty is detailed as "Incident management with powerful visibility, reliable alerting, and improved collaboration". PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.

FireHydrant and PagerDuty can be primarily classified as "Monitoring Aggregation" tools.

Some of the features offered by FireHydrant are:

  • Incidents - Tie Incidents to components and start keeping track with notes, milestones, and Slack messages. We’ll keep everything organized for when you head into your post mortem.
  • Components - Have an API and a Web UI? Add them to FireHydrant as components. Organize your incidents by the components you provide in your application. You can quickly find previous incidents for them too. Components make it easy to report on which things fail the most.
  • Slack - We have a deep integration with Slack that allows you to quickly create Incidents, add notes and milestones, and coordinate response. You get an incident specific channel automatically that allows you and your team to coordinate response to any incident on FireHydrant.

On the other hand, PagerDuty provides the following key features:

  • Alerting that works (and wakes you up)- When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS or email, to multiple numbers, with retries.
  • Integrate all your existing monitoring tools- PagerDuty works great with almost all monitoring tools including: Nagios (and Icinga), Keynote, New Relic, Pingdom, Circonus, Red Gate SQL Monitor, Server Density, Zenoss, Monit, Munin, SolarWinds and many others. If it can send email, it will work with PagerDuty.
  • Native apps with push notifications- iOS and Android native apps with push notifications and a cross-platform mobile website ensure you can respond to alerts wherever you are, even on the go.
Advice on FireHydrant and PagerDuty
Michael Aldridge
Systems Engineer at BetterHelp · | 4 upvotes · 45.3K views
Needs advice

I'm currently on PagerDuty, but I'm about to add enough users to go out of the starter tier, which will dramatically increase my license cost. PagerDuty is, in my experience, quite clunky, and I'm looking for alternatives. Squadcast is one I've found, and another is xMatters. Between the three, I'm currently leaning towards xMatters, but I'd like to know what people suggest.

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Replies (2)
Chris Riley
Software Architect at Fixate IO · | 3 upvotes · 18.8K views

Disclosure I work at Splunk and VictorOps is a Splunk product. But I would suggest in addition to trying the others adding VO to your list. It's important to note that some of the tools are designed as Incident Response tools, others started as mass notification tools. For on-call stick to those designed for incident response.

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Piyush Shrivastava
FrontEndDev at Transfin · | 2 upvotes · 6.5K views

I would say to use Squadcast, the configuration is easy, provides a lot of features such as war room, RCA tracking postmortem, RBAC and they are quick to add features on request as well, recently I asked for custom on call reminders and I am sure they will add it really soon.

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Pros of FireHydrant
Pros of PagerDuty
    Be the first to leave a pro
    • 54
      Just works
    • 23
      Easy configuration
    • 14
      Awesome alerting hub
    • 11
      Fantastic Alert aggregation and on call management
    • 9
      User-customizable alerting modes
    • 4
      Awesome tool for alerting and monitoring. Love it
    • 3
      Most reliable out of the three and it isn't even close

    Sign up to add or upvote prosMake informed product decisions

    Cons of FireHydrant
    Cons of PagerDuty
      Be the first to leave a con
      • 7
      • 3
        Ugly UI

      Sign up to add or upvote consMake informed product decisions

      What is FireHydrant?

      FireHydrant is a modern incident management tool allowing your SRE and DevOps team to resolve, learn from, and mitigate incidents in the future.

      What is PagerDuty?

      PagerDuty is an alarm aggregation and dispatching service for system administrators and support teams. It collects alerts from your monitoring tools, gives you an overall view of all of your monitoring alarms, and alerts an on duty engineer if there's a problem.

      Need advice about which tool to choose?Ask the StackShare community!

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        What tools integrate with FireHydrant?
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        Blog Posts

        Jun 26 2018 at 3:26AM

        Twilio SendGrid

        What are some alternatives to FireHydrant and PagerDuty?
        OpsGenie is a cloud-based service for dev & ops teams, providing reliable alerts, on-call schedule management, and escalations. OpsGenie integrates with monitoring tools & services and ensures that the right people are at the right time.
        VictorOps is a real-time incident management platform that combines the power of people and data to embolden DevOps teams so they can handle incidents as they occur and prepare for the next one. is a monitoring service for your cron jobs, background services and scheduled tasks. It works by listening for HTTP "pings" from your services. You can set up various alert methods: email, Slack, Telegram, PagerDuty, etc.
        Bigpanda helps you manage and respond to ops incidents faster. All your alerts: organized, assignable, trackable, snoozeable, and updated in real-time.
        Monitoring systems are often complex and require a strong sysadmin background to properly configure and maintain. Cronitor replaces all this with a simple service that anyone can set up. Receive email/sms notifications if your jobs don't run, run too slow, or finish too quickly.
        See all alternatives