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Intercom vs Engagio: What are the differences?
Intercom: A fundamentally new way to communicate with your customers. Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email; Engagio: Helps B2B marketers doing Account Based Marketing create & measure engagement all in one tool. It helps B2B marketers drive new business & expand relationships with high-value accounts by orchestrating human connection at scale.
Intercom and Engagio can be primarily classified as "Engagement/Lifecycle Marketing" tools.
Some of the features offered by Intercom are:
- Live customer data
- Rich user and company profiles
- Real-time customer segments
On the other hand, Engagio provides the following key features:
- Understand. FOUNDATION. Integrated Account Data. Combine data from multiple sources, map leads to accounts (L2A), and access account insights anywhere on the web
- Act. ENGAGE. ABM Automation
- Measure. DASH. Account Based Attribution.
Pros of Engagio
Pros of Intercom
- Know who your users are168
- Auto-messaging115
- In-app messaging as well as email107
- Customer support88
- Usage tracking68
- Great Blog18
- Organized engagement, great ui & service11
- Direct chat with customers on your site9
- Very helpful4
- Onboarding new users3
- Tirman2
- No Mac app2
- Free tier2
- Filter and segment users2
- Github integration2
- Very Useful2
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Cons of Engagio
Cons of Intercom
- Changes pricing model all the time7