elevio vs GrooveHQ: What are the differences?

Developers describe elevio as "Proactive customer care, where and when it's needed". elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc. On the other hand, GrooveHQ is detailed as "Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more". Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

elevio and GrooveHQ can be primarily classified as "Help Desk" tools.

Some of the features offered by elevio are:

• knowledge base
• support system
• live chat

On the other hand, GrooveHQ provides the following key features:

• Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
• Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
• Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.