Desk360 vs FreshDesk: What are the differences?

Developers describe Desk360 as "* A cloud-based omnichannel customer support platform with 360-degree customer view". It lets you create an inbox for your mobile apps or websites, integrate into several channels such as social media sites, WhatsApp etc. with no need for any other software and manage customer communications on a single platform. Way more affordable and user-friendly compared to its alternatives, it has been built in such a way that it can always be improved according to your feedback. On the other hand, *FreshDesk** is detailed as "Refreshing the way thousands of help desk agents support their customers everyday, world wide". Freshdesk is an on demand customer support software that works across multiple support channels.

Desk360 and FreshDesk belong to "Help Desk" category of the tech stack.

Some of the features offered by Desk360 are:

• 9 communication channels
• Ticket System
• Next-Generation Inbox

On the other hand, FreshDesk provides the following key features:

• Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
• Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
• Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.