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Couler vs OTRS: What are the differences?
Developers describe Couler as "Unified interface for constructing and managing workflows on different workflow engines". It aims to provide a unified interface for constructing and managing workflows on different workflow engines, such as Argo Workflows, Tekton Pipelines, and Apache Airflow. On the other hand, OTRS is detailed as "A customizable support desk software that manages workflows and structures communication". It is a modern, flexible ticket and process management system that allows service management professionals in any industry to keep pace with today’s lightning-fast,results-driven business environment.
Couler and OTRS are primarily classified as "Workflow Manager" and "Issue Tracking" tools respectively.
Some of the features offered by Couler are:
- Unified interface and imperative programming style for defining workflows with automatic construction of directed acyclic graph (DAG)
- Extensible to support various workflow engines
- Reusable steps for tasks such as distributed training of machine learning models
On the other hand, OTRS provides the following key features:
- Help Desk Ticket Creation
- Self-Service Tools
- Dashboard with Filter Options
OTRS is an open source tool with 722 GitHub stars and 422 GitHub forks. Here's a link to OTRS's open source repository on GitHub.