BugMuncher vs Zendesk

Offer your customers a quick path to the answers they need with knowledge base and community features.;Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.;Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.;Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.;Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.;Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.;Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.;

Visual Feedback- With BugMuncher your users can highlight relevant areas of your site.;Privacy Protected- Users can black out their personal information, so their personal details stay private.;More User Info- BugMuncher feedback automatically includes user info like browser, version, screen size & operating system.;Instant Notification- Feedback and screenshots are instantly emailed directly to you, as well as being stored in your control panel.;Highlight- Your website's users can simply click and drag to highlight areas of your website relevant to their feedback. This shows you exactly what your users are describing.;Black Out- Users can also use 'black out' mode to cover up any sensitive information with black boxes before they send their feedback.;Preview and send.- Screenshots are then automatically created, and shown to your users for them to approve before being sent on to you, along with their description and browser details.;SSL Encryption- BugMuncher works over a secure, encrypted, SSL connection. This way you are safe in the knowledge that your data cannot be intercepted between your website and BugMuncher.;Instant Email Notification- BugMuncher can send you an instant email notification when ever a feedback report is submitted. This email contains all the report information, as well as the screenshot as an attachment.;Feedback Reports Saved- All Feedback reports and screenshots are saved to your BugMuncher control panel, allowing you to view, search and close them at your leisure. All data is backed up daily so you don't need to worry about ever losing your data.;User Information- Important User Information is automatically saved with all feedback reports, this data includes their browser and version, operating system, full user agent, screen size, and email address (if provided).;JavaScript API- BugMuncher's JavaScript API provides an interface through which you can open and close the widget, set call back functions for when the widget is opened and closed, and trigger silent screenshots.; Internationalisation- BugMuncher is currently available in English, Dutch, Swedish and Turkish, with more translations coming soon.