Zendesk vs Acquire: What are the differences?

Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies; Acquire: The best way to connect with customers. It claims to be a modern multichannel customer support platform. Core features include live chat tool and cobrowsing that adds a personal touch to your service. It’s easy to install and use and has useful features like proactive chat invitations, real-time visitor list, typing insights, saved replies and more. The design can be customized as per your business needs.

Zendesk and Acquire can be primarily classified as "Help Desk" tools.

Some of the features offered by Zendesk are:

• Offer your customers a quick path to the answers they need with knowledge base and community features.
• Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
• Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

On the other hand, Acquire provides the following key features:

• Live chat software
• Chatbot
• Cobrowsing