What is Salesforce Service Cloud and what are its top alternatives?
Top Alternatives to Salesforce Service Cloud
- Salesforce Sales Cloud
The Sales Cloud puts everything you need at your fingertips—available anywhere. From Social accounts and contacts to Mobile, Chatter, and Analytics, collaboration across your global organization and getting deals done faster is not only possible, it's easy. ...
- Desk.com
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. ...
- Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...
- FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels. ...
- Salesforce
It is a customer relationship management solution that brings customers and companies together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer. ...
- Pipedrive
Pipeline tool for active dealmakers. Get super-organized. Close deals in less time. Built by active salespeople and serious web app developers. ...
- Odoo
It is a business management software including CRM, e-commerce, billing, accounting, manufacturing, warehouse, project management, and inventory management. ...
- Zoho CRM
Online CRM software for managing your sales, marketing, customer support, and inventory in a single system. ...
Salesforce Service Cloud alternatives & related posts
- Top crm43
- Powerful reporting16
- Sales Automation1
- Lead Management- Acquire, segment, score, nurture and r1
- Usage tracking1
- Lead Management1
- Email campaigns1
related Salesforce Sales Cloud posts
Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!
When I started at StackShare, I needed an easy way to create a pipeline of the different partners we were engaged with, and track the status of those conversations. Having just begun to explore partnerships in earnest, our needs at StackShare don't necessitate something as robust as Salesforce Sales Cloud, Close.io or similar offerings that exist.
Nevertheless, I didn't want one more Google Doc to track things either, and I heard about Streak, so I figured I'd give the free version a try. So far, it has accommodated everything I need, and it integrates simply with Gmail which meant I had it running in a few minutes. You can create a pipeline entry directly from an email thread, which I find useful compared to logging into a separate platform, and there is basic functionality for scheduling follow-ups and tasks. The pipeline stages are fully customizable as are the fields you can add - (I added a note field to explain why someone may be in the "Backburner" stage, for example).
As we scale our Business Development initiatives and grow our team, we'll likely need to look at upgrading Streak or incorporating other tools like Yesware. But, for a quick and easy way to organize a sales pipeline and track the respective conversations, the Streak free version nicely accommodates what I need and has been very helpful in managing discussions with a variety of partners thus far.
#StackDecisionsLaunch
- Custom fields3
- Automated response and templates3
- Easy to setup3
- Collaboration functionality3
- Salesforce integration2
related Desk.com posts
- Centralizes our customer support135
- Many integrations72
- Easy to setup59
- Simple26
- Cheap26
- Clean12
- Customization7
- $1 Starter Pricing Plan4
- Woopra integration4
- Proactive Customer Support3
- Charitable contribution to SF hospital for $20 plan1
- Full of features1
- Remote and SSO authentication with CMSs like WordPress1
- Integrations0
related Zendesk posts
FreshDesk
- Omnichannel capabilities3
- Centralizes our customer support2
- Great Value for Money2
- Cheap1
related FreshDesk posts
related Salesforce posts
Hey! We need an omnichannel inbox that's housed within Salesforce Sales Cloud that makes it super easy for our reps to respond to inbound communication (needs: clean inbox, provides historical context, etc.). We're a high-volume call center, and we get a ton of incoming SMS and email every day. We'd love a solution that lets us view all of that in one place — ideally Salesforce, as that's where our reps work, and we want to avoid needing them to switch between windows. Thanks!
- Sales Pipeline11
- Great Dashboards5
- Google Apps Integration4
- Simple data import & export4
- Mail Chimp Integration3
- REST API2
- Smart Email BCC1
- Responsive, intuitive UI. Easy export1
related Pipedrive posts
Looking for the best CRM choice for an early-stage tech company selling through product-led growth to medium and big companies. Don't know if Salesforce or HubSpot are too rigid for PGL and expensive. I also had an experience of companies outgrowing Pipedrive pretty fast
- High traceability2
related Odoo posts
We are a startup and looking for a back-end system for CRM, invoicing, inventory, etc... We had a demo from Odoo which combines all this in an excellent way. At the same time we need a website and webshop. Our web developer (freelance) is a WordPress expert and can build a site in no time. He has no ODOO knowledge and will not get into it.
We are wondering what the best solution is. Can we create our site in Wordpress and for the Webshop part, just link to the Odoo eCommerce site? Meaning we would also buy the website and #ecommerce Odoo apps, but use Wordpress for the website. What's the ideal and most budget friendly solution?
- Email / Blog scheduling1
- Lead management1