Arun Kumar

System Engineer

at Orange

Linux Technical Support to the operational teams Support and troubleshooing proactive and reactive incidents for all CDN services and platforms. Level 2/3 diagnostics and repair of the CDN service and equipment. Identify, analyze problems and propose short and long term solutions to resolve and avoid future issues. Implementation of the configuration for customers. Implementation and configuration of CDN equipment and resources as defined in engineering plans. Database updating for CDN resources. Provisioning of CDN Services and equipment Following the Quality of Service (QoS) for service and equipment Follow up with vendor for service requests relating to bugs and complex issues. Management of faulty equipment repair, return & replacement. Hardware and software upgrades for all CDN platforms. To provide Level 2 Technical support on various tools and systems like DNS , SMTP relay , DHCP,TACACs, Big Brother etc To provide provisioning and fault management support for Internet Direct DNS , SMTP , EIN DNS , DHCP , IP VPN DNS , Async56K DNS , TACACS AAA customers To devise and implement UNIX , Bash based scripts to automate regular services on application servers To generate Technical Incident Reports for major system related incidents and problems